Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how ECOMAZO, trading as Sunoire, collects, uses, shares, and protects personal information when you visit our website, place an order, or contact us.

Controller Information

The data controller for personal information collected through Sunoire is:

ECOMAZO
Salomonsonstraat 44
7602DP Almelo
The Netherlands
support@sunoire.com

Information We Collect

We may collect the following categories of personal information:

  • Order and contact details: name, billing address, shipping address, email address, phone number if provided, and order details
  • Payment and transaction details: limited payment-related information, transaction status, and fraud-prevention signals from Shopify and our payment providers
  • Account and support communications: messages you send to us, return requests, and customer service records
  • Technical and usage data: IP address, browser type, device information, pages viewed, referral source, approximate location, and general storefront interaction data

Payment information is processed by Shopify and our payment providers. We do not store full credit card numbers on our own systems.

How We Use Your Information

We use personal information to operate and improve Sunoire, including to:

  • process and fulfill orders
  • send order confirmations, shipping updates, and service messages
  • provide customer support
  • screen orders for fraud, abuse, or risk
  • comply with legal and regulatory obligations
  • maintain, troubleshoot, and improve our storefront, operations, and customer experience

We do not currently use SMS marketing tools. We also do not currently use dedicated email marketing tools for promotional campaigns.

Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we rely on one or more of the following legal bases:

  • Contract performance: to process orders, payments, shipping, returns, and customer support requests
  • Legitimate interests: to secure our store, prevent fraud, improve our services, and manage our business
  • Legal obligations: to comply with tax, accounting, consumer protection, and other legal requirements
  • Consent: where consent is required for optional cookies or similar technologies

How We Share Information

We may share your information with service providers that help us operate the business, such as Shopify, payment processors, shipping carriers, fulfillment partners, hosting providers, analytics or security providers, and technical service providers.

We may also share information when required to comply with law, respond to lawful requests, protect our rights, investigate fraud, or enforce our policies.

Shopify

Our store is hosted on Shopify. Your data may be processed through Shopify's systems to support checkout, payments, fraud screening, store functionality, and order management. You can learn more about how Shopify handles personal information in Shopify's own privacy materials.

Cookies and Similar Technologies

We and our platform providers may use cookies and similar technologies for the following purposes:

  • Strictly necessary cookies: required for site functionality, cart behavior, checkout, fraud prevention, and security
  • Preference cookies: used to remember settings such as language, region, or basic storefront preferences where available
  • Performance and analytics cookies: used to understand site usage, measure performance, and improve the customer experience

You can usually manage cookies through your browser settings. Some site features may not work properly if required cookies are disabled.

International Data Transfers

Because Sunoire is operated from The Netherlands and serves customers internationally, your information may be processed or transferred across countries, including countries that may have different data protection rules than your place of residence. When required, we rely on appropriate safeguards, contractual protections, or lawful transfer mechanisms made available through our service providers.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods may vary depending on the type of information and the reason we hold it.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing activities. Where processing is based on consent, you may also have the right to withdraw consent.

To make a privacy request, contact support@sunoire.com. We may need to verify your identity before completing your request. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with a data protection authority, you may also have the right to lodge a complaint with your local supervisory authority.

Children's Privacy

Sunoire is not intended for children, and we do not knowingly collect personal information from children.

Third-Party Links

Our store may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised effective date.

Contact

For privacy questions or requests, contact support@sunoire.com.