Shipping policy

Last updated: June 4, 2026

At Sunoire, we aim to provide clear, transparent, and reliable delivery information. Below you will find our shipping areas, processing times, delivery estimates, and tracking details.

1. Delivery area

We currently deliver to the United States only. Orders from outside the United States cannot be processed at this time.

2. Delivery address

Your order will be shipped to the delivery address provided during checkout. Please make sure that your address is complete and accurate. Incorrect or incomplete address details may cause delays, failed delivery, or returns.

3. Order processing time

Orders are processed within 1-3 business days, Monday-Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping time

After processing, your order is shipped from our logistics center. The average delivery time to the United States is 8-12 business days, Monday-Friday.

Shipping times may vary due to:

  • seasonal demand;
  • carrier or transport capacity;
  • customs or import checks;
  • public holidays;
  • high order volume during sales or promotions.

5. Total estimated delivery time

Total delivery time includes processing time and shipping time:

  • Processing: 1-3 business days
  • Shipping: 8-12 business days

Estimated total: approximately 9-15 business days from the date of purchase.

These timeframes are estimates. External factors outside our control may affect delivery.

6. Shipping costs

Shipping is free on all eligible orders to the United States. No additional shipping or handling fee is charged by Sunoire at checkout unless clearly stated before payment.

7. Secure payment

All payments are processed through secure, encrypted payment providers. Available payment methods are displayed at checkout and may vary depending on your location, bank, and the payment providers enabled for Sunoire.

8. Shipment tracking

Once your order has shipped, you will receive a shipping confirmation with a tracking link. Tracking updates may take 3-8 business days to appear after the parcel has left the warehouse.

9. Failed delivery or incorrect address

If delivery is not possible because the address is incorrect or incomplete, the package may be returned or held by the carrier. We will assist you where possible, but additional shipping costs may apply for redelivery.

10. Delivery confirmation

When the carrier marks a package as delivered, delivery is considered complete. If you cannot locate a delivered package, contact us and we will assist you in contacting the carrier and investigating the matter.

Contact

If you have questions about your order, delivery, returns, payments, or any other topic, please contact our customer service team.

Email: support@sunoire.com
Telephone: +31 6 5526 1309
Support hours: Monday-Friday, 09:00-17:00 CET
Typical response time: 12-24 hours on business days

Company information

Shop name: Sunoire
Company name: ECOMAZO
VAT number: NL869548098B01
Chamber of Commerce number: 42065274
Email: support@sunoire.com
Telephone: +31 6 5526 1309

Business address:
Salomonsonstraat 44
7602DP Almelo
The Netherlands

Support hours: Monday-Friday, 09:00-17:00 CET.
Our support team usually responds within 12-24 hours on business days.